Non-delivery

We advise that someone is in during the delivery hours. We can leave your delivery in a safe place (and ideally out of the sunshine) but this is not advised and we will not be held responsible if anything happens to your delivery.

When you place your order with us, please add any instructions for the driver in the box called ‘Delivery Instructions’, you will find  this in the checkout process.

 

Cancellations & Substitutions

We can only accept cancellations 24hrs before your  delivery date. After this point we will have already placed the order with our suppliers so we cannot make any changes and will deliver your package as requested.

Deliveries made during the Christmas period are subject to different cancellation terms & conditions which means we will require a longer notice period. Placing an order means you accept these terms and conditions and will be liable for the full-cost of your order. If you should have any issues please contact us at Sales@brownmay.com

Occasionally it may be necessary to substitute Fresh Fish for frozen this will always be of the same type and size of fish.

Emails

We will send you a) an order confirmation email, b) if necessary other emails relevant to the good delivery of your order and may send you c) an order review email.

Phone calls

We will only call you if we need to contact you for delivery purposes.

Returns

You cannot return frozen or chilled items to us. If you wish to return other items (eg a tin of fish) for any reason other than it not being of satisfactory quality, you may do so at your own expense. We will refund the cost on return to us in good condition within ten days.

Guarantee

We aim to supply fish and provide a service of the highest quality. If you think we have failed, please contact us on Sales@Brownmay.com. We will aim to acknowledge your complaint within one working day, and say how we propose to resolve it within five working days.